- Capital one customer services how to#
- Capital one customer services full#
- Capital one customer services professional#
Capital one customer services how to#
They are also encouraged to teach customers how to use the banking products Capital One offers to gain better control and confidence over their money. Every associate at Capital One has the ability to go above and beyond to solve problems for the customer and take ownership of their needs. He believes that Capital One is challenging the status quo of banking. Almost twenty years since taking his first call from a customer, Shaun likes to still think of himself as a customer service associate first, challenging himself and his team members to listen to customers and to work creatively and collaboratively to take ownership of the customer experience.
Capital one customer services professional#
Shaun had the opportunity to move across the country several times for these roles and grow his professional skills, preparing him for his current role of National Cafe Executive and the Market President for Capital One in St. The vital skills that Shaun learned to be successful in the job as a call center representative such as active listening, problem solving, and empathy, later led him to a robust career with roles in Marketing and Product Development, Agile IT Product Management, Data Analysis, and People Leadership. Taking the time to listen to each customer allowed me to guide them to resources that gave them more confidence and control." I realized quickly that every interaction I had with a customer was a chance to break this taboo and help them to create a better relationship with money.
"Conversations about money and finances are incredibly important and many people don't feel comfortable talking about the topic, even with close friends or family. He began in the call center while studying Entrepreneurship at Saint Cloud State University. Shaun quickly discovered this was not the case at all as the culture was much more “Silicon Valley” than “Wall Street” and Capital One was focused on investing in talent. He was hesitant at first to pursue a career at Capital One because he assumed it would be a sea of suits and ties with a strict work schedule, and there would be limited opportunities for education or advancement in his job.
Capital one customer services full#
They each took a moment to share reflections about their Capital One journeys and how they feel their customer service roots have uniquely prepared them for a full and rewarding career.Īfter graduating from high school, Shaun Rowley, Capital One's National Cafe Executive was looking for a well-paid part-time job to support him through his college journey. Where will your career journey take you? When these four associates started their Capital One careers in customer service roles, they never expected to learn the impactful and lasting lessons that they have carried with them through their careers.
To learn more about internships at Capital One, visit our Campus careers page. Along the way, they worked closely with key partners and stakeholders, both internal and external, to accomplish their objectives.
Cloud site's visibility within the Capital One network. Jackie and Naylor worked with written and visual mediums, planned events, collaborated on marketing strategy, designed graphics and even built an internal web presence to both support associates internally and further the St. During their entirely virtual internship experience (a first due to the global pandemic), they implemented their skills and learned new ones to push forward on a multitude of sitewide projects designed to streamline the associate experience and build engagement in the site.
Jaclyn Rasmussen and Naylor Sande joined Capital One as marketing interns during Summer 2020. How customer service is at the heart of great career growth
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